Technical Support Specialist    ●    Accessibility Advocate    ●    Purveyor of Creative Nonsense

Welcome! ☀️ I’m Laura, a Lead Technical Support Specialist at Intercom, based in Chicago, IL. I’ve been at Intercom since 2017 in my dream career, doing Customer Support for a people-first company on a mission to make internet business personal!

My background also includes social media community management, graphic design & multimedia, and email marketing. I’m formerly a Certified Professional in Accessibility (CPACC) and have a passion for accessible technology. I specialize in building team culture through creative projects, mentorship and resources.

In my free time I’m a patron of the independent artist community (shout out to Patreon!), I do ASL sign language music interpretation, and love reading novels and spending time with my ridiculous cats.